Message from Work and Income

April 1st, 2020

If you’ve been affected by COVID-19, Work and Income may be able to provide you with financial support. This could be because you have had to self isolate or your work may be affected.

Changes to how Work and Income do things

Work and Income have made urgent changes to the way they do things to ensure the safety of their clients and staff. These include:

  • Deferring the need to provide subsequent medical certificates for clients already getting jobseeker support, sole parent support, support living payment and child disability allowance
  • Deferring any disability allowance reviews
  • Delaying annual reviews
  • Clearing any special benefit expiries or reviews
  • Clearing any 52 week reapplications for clients getting jobseeker support or sole parent support
  • Extending the period that temporary additional support is granted for

Service centres closed

Work and Income have closed their service centres to keep people safe and stop the spread of COVID-19. All booked appointments will now be over the phone – a case manager will call you.

Work and Income website